PRIVACY POLICY

Introduction Welcome to The Xclusive Reserve (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and utilize our premium short and mid-term residential services.

Information We Collect. We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

Personal Identification Information: Name, email address, phone number, and mailing address.
Booking & Stay Information: Dates of stay, number of guests, special requests, and government-issued identification (as required for check-in verification).
Payment Information: Credit/debit card details and billing address (processed securely through our third-party payment processors).
Communication Data: Records of your interactions with us, including inquiries regarding property availability or guest support.

How We Use Your Information. We use the information we collect for various business purposes, including to:

Facilitate and manage your booking reservations and check-in processes.
Process payments and refunds.
Communicate with you regarding your stay, including sending confirmation emails and check-in instructions.
Maintain the safety and security of our properties and guests.
Improve our website, customer service, and property offerings.

Sharing Your Information. We do not sell, trade, or rent your personal identification information to others. We may share information in the following situations:

Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, cleaning services, or IT support.
Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Security of Your Information. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Third-Party Websites. Our website may contain links to third-party websites (e.g., local attractions, partner services). If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Children's Privacy. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy. We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

Privacy Policy